Consulting Services
SMC Performance Plus
Peterborough, ON
Canada
ph: 705.743.2323
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What We Do
SMC Performance Plus provides customized performance improvement solutions to address specific performance related issues, build strategic leadership and team capacity, support high-impact performance improvement projects and offers one-on-one leadership and career coaching.
We Can Help
1. Determine the performance drivers that can best achieve your goals;
- Innovative Workplace Systems, Policies and Practices
- Results Driven Career and Performance Coaching
- Customer-focused Quality and Continuous Improvement
- Leadership/Team Strategic Planning and Capacity Building
2. Identify and prioritize high-impact performance improvement projects;
3. Design one-on-one leadership coaching for Leaders:
4. Provide one-on-one Career Coaching:
Unique Customized Consulting Services
SMC Performance Plus offers a unique consulting experience that is committed to maximizing existing resources. We will work with you each step of the way to develop internal resources to competently lead your performance improvement initiatives.
Using a proven train-the-trainer and teacher-leader coaching model your organization is provided customized tools and resources to deliver sustainable performance improvement solutions that can be supported by your internal operating systems.
To begin, we provide our clients a customized performance needs analysis consultation.
This important first step will ensure that the recommended performance improvement initiatives will address your identified need.
Whether you want to implement a specific performance improvement project, build capacity or are considering a major transformational initiative, the SMC Performance Plus comprehensive four-pronged performance drivers will focus your efforts.
Experience tells us that too often performance improvement initiatives are stalled because of perceived complexity or competing forces. Using the SMC Four-pronged approach your organization will be able to confidently move forward with your priorities recognizing that your initiative will have a flexible continuous improvement capability embedded into its' very DNA.
1. Innovative Workplace Systems, Policies and Practices
Provide your leadership team a winning innovative formula to focus on a "critical few" priorities.
Experience suggests that most processes operate at 10% efficiency. This is not because people don't want to perform at their best, but instead is about often being unaware of unnecessary delays, repetition and redundant re-work that are intrinsically ingrained into many of our workplace systems and daily practices.
The clarity of purpose offered by focusing on a critical few priorities ensures your organization maximizes the full benefit of improved system-wide workplace processes and daily practices.
2. Results Driven Career and Performance Coaching
Your core product/service is the reason you are in business. Consistently meeting and exceeding your customers’ needs is what sets you apart from your competitor. Finding ways to ensure that what you deliver remains competitive and is what your customers want is what being results driven is all about. The keys to sustained high levels of service satisfaction for both your staff and customer are as follows;
3. Customer-focused Continuous Improvement
Imagine the gains that could be made, if employees were empowered to engage in innovative solution building to eliminate the day-to-day frustrations that negatively impact their ability to do their job and better meet your customers’ needs. The underutilization of this untapped resource is the number one identified waste in the workplace.
4. Leadership Strategic Planning and Team Capacity Building
Learn to harness the power of your people. The Leadership/Team capacity building performance driver will help you to fully maximize the diverse talents in your organization.
Whether working with a large, mid size or small human resource base, knowing what knowledge and skills you need to move forward and understanding where your strengths and opportunities lie will focus you efforts for the greatest benefit.
Using the 80/20 rule you can ensure you are focusing on the right performance improvement initiatives (20% of your performance related activities cause 80% of your performance problems). By aligning your employees’ daily deliverables with your “critical to quality customer satisfaction” factors and "key strategic objectives" you can ensure your entire organization is working toward a shared vision and consistent priorities.
It has been our experience that the less tangible aspect of the workplace is often the most underestimated. SMC Performance demystifies the soft side of business by linking people and leadership performance directly to the hard core elements of your daily operations.
"Where Workplace Innovation and Inspiring Careers Connect"
copyright 2011 SMC Performance Plus. All rights reserved.
SMC Performance Plus
Peterborough, ON
Canada
ph: 705.743.2323
sheila