SMC Performance Plus 

To begin, we provide our clients a customized performance needs analysis consultation.

This important first step will ensure that the recommended performance improvement initiatives will address your identified need.

Whether you want to implement a specific performance improvement project, build capacity or are considering a major transformational initiative, the SMC Performance Plus comprehensive four-pronged performance drivers will focus your efforts.  

Experience tells us that too often performance improvement initiatives are stalled because of perceived complexity or competing forces.  Using the SMC Four-pronged approach your organization will be able to confidently move forward with your priorities recognizing that your initiative will have a flexible continuous improvement capability embedded into its' very DNA.

1. Innovative Workplace Systems, Policies and Practices 

Provide your leadership team a winning innovative formula to focus on a "critical few" priorities.

Experience suggests that most processes operate at 10% efficiency. This is not because people don't want to perform at their best, but instead is about often being unaware of unnecessary delays, repetition and redundant re-work that are intrinsically ingrained into many of our workplace systems and daily practices. 

The clarity of purpose offered by focusing on a critical few priorities ensures your organization maximizes the full benefit of improved system-wide workplace processes and daily practices.

2. Results Driven Career and Performance Coaching

Your core product/service is the reason you are in business.  Consistently meeting and exceeding your customers’ needs is what sets you apart from your competitor.  Finding ways to ensure that what you deliver remains competitive and is what your customers want is what being results driven is all about. The keys to sustained high levels of service satisfaction for both your staff and customer are as follows;

1. Help your people experience your organization from the customers’ point of view. Providing team members a game changing opportunity to discover how their daily work impacts both the external customer and their many internal customers across the organization. 
2. Align team members' daily contributions with core strategic goals to create well defined integrated performance objectives across the organization. 
3. Develop a performance coaching model that promotes success in achieving performance objectives and a broad appreciation for how the various tasks, roles and responsibilities across the organization support each other in delivering quality customer service. 

3. Customer-focused Continuous Improvement

Imagine the gains that could be made, if employees were empowered to engage in innovative solution building to eliminate the day-to-day frustrations that negatively impact their ability to do their job and better meet your customers’ needs.  The underutilization of this untapped resource is the number one identified waste in the workplace.

4. Leadership Strategic Planning and Team Capacity Building

Learn to harness the power of your people.  The Leadership/Team capacity building performance driver will help you to fully maximize the diverse talents in your organization.  

Whether working with a large, mid size or small human resource base, knowing what knowledge and skills you need to move forward and understanding where your strengths and opportunities lie will focus you efforts for the greatest benefit.

Using the 80/20 rule you can ensure you are focusing on the right performance improvement initiatives (20% of your performance related activities cause 80% of your performance problems).  By aligning your employees’ daily deliverables with your “critical to quality customer satisfaction” factors and "key strategic objectives" you can ensure your entire organization is working toward a shared vision and consistent priorities.

It has been our experience that the less tangible aspect of the workplace is often the most underestimated.  SMC Performance demystifies the soft side of business by linking people and leadership performance directly to the hard core elements of your daily operations.

 "Where Workplace Innovation and Inspiring Careers Connect"